Rebecca can be instructed direct, or through In Place of Strife ( https://mediate.co.uk/mediator/rebecca-clark/

Fee

Rebecca charges a fixed fee per party per mediation to include all preparation and work on the mediation day until 6pm.  After 6pm, there will be an additional charge per hour per party.

Please contact Rebecca on 07941 288994, or enquiries@rebeccaclark.com to discuss fees direct.  Alternatively, please contact In Place of Strife on 0333 014 4575.

Invoices
 
Rebecca's fee must be paid in full in cleared funds before the date fixed for the mediation. 
 
Cancellation
 
By accepting a booking for a mediation, Rebecca is committed to that date and to any preparation time required. If the mediation is cancelled at short notice, it is rarely possible to re-book that time. Our cancellation policy is designed to deal fairly with this scenario.
 
The amount payable on cancellation is calculated as a percentage of the agreed fee and is set out below:
 
Cancellation 2 or less working days prior to mediation 100% of fee payable
 
Cancellation 3-5 working days prior to mediation  60% of fee payable
 
Cancellation 6-10 working days prior to mediation 30% of fee payable
 
Complaints handling procedure
 
Quality of service
 
We aim for excellence. To help us achieve this, we will ask you for feedback after any mediation services provided.
 
If you have any concerns about the quality of services provided, please let us know as soon as possible so that we can discuss these with you and hopefully resolve them as soon as possible. We would hope that the vast majority of concerns can be dealt with by early discussion. However, if you feel that the matter has not been dealt with to your satisfaction, you may wish to make a formal complaint. 
 
Formal complaint procedure
 
What we ask you to do:
 
Please provide written details of the complaint and what you would like to happen.
Please address your complaint to: Rebecca Clark, 3 South View, Ilkley, West Yorkshire, LS29 9JJ, copied to enquiries@rebeccaclark.com. 
 
What we will do:
 
We treat all complaints seriously and will deal with them properly, in accordance with the requirements of the Civil Mediation Council.

We will thoroughly investigate your complaint and will provide a written response as soon as possible. Should we anticipate that it will take more than 28 days to provide that written response, we will write to you to let you know when we will be in a position to respond.

The written response will include details of the investigations undertaken, the conclusion and reason for that conclusion on each complaint. 

If the complaint is upheld, the written response will include proposals for resolution of the complaint.
We will keep a written record of any formal complaint.
 
If you remain unsatisfied following our response, you may wish to access the complaints resolution service offered by the Civil Mediation Council: see civilmediation.org, or email registrar@civilmediation.org